Privacy Policy

Fractional CTOs respects your privacy and is committed to protecting the personal information we collect and handle.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our website, contact us, book a call, subscribe to updates or engage our services.

1. Who we are

This website is operated by Austech Online T/A Fractional CTOs.

ABN: 82 307 630 720
Email: contact@fractionalctos.com.au
Website: fractionalctos.com.au

In this Privacy Policy, “Fractional CTOs”, “we”, “us” or “our” refers to Austech Online T/A Fractional CTOs.

2. Personal information we collect

The personal information we collect depends on how you interact with us.

We may collect:

• your name;
• business name;
• job title or role;
• email address;
• phone number;
• website URL;
• company size or industry;
• information submitted through contact forms;
• booking details;
• meeting notes and communications;
• proposal, invoice and payment information;
• information about your business, technology stack, vendors, systems, products or projects;
• marketing preferences;
• IP address, browser type, device information and website usage data;
• any other information you choose to provide.

We generally do not seek to collect sensitive information unless it is reasonably necessary for a specific purpose and you have consented, or collection is otherwise permitted by law.

3. How we collect personal information

We may collect personal information when you:

• visit our website;
• complete a contact form;
• book a discovery call;
• email, call or message us;
• accept a proposal or engage our services;
• attend meetings or workshops;
• subscribe to updates or marketing;
• interact with our website, ads, analytics tools or booking systems;
• provide access to documents, platforms, vendors or technical information.

We may also collect information from third parties where appropriate, including referral partners, public business directories, your authorised representatives, vendors, contractors or publicly available sources.

4. Why we collect and use personal information

We collect and use personal information to:

• respond to enquiries;
• book and manage calls or meetings;
• assess whether our services are suitable for your needs;
• prepare proposals, quotes, scopes and invoices;
• provide fractional CTO, advisory and consulting services;
• manage client relationships;
• understand your business, systems, vendors, risks and objectives;
• communicate with you about current or potential engagements;
• improve our website, services, processes and client experience;
• send updates, marketing or educational content where permitted;
• comply with legal, accounting, taxation, insurance and regulatory obligations;
• protect our rights, systems, business and clients.

We will only use your personal information for the purpose for which it was collected, a related purpose you would reasonably expect, a purpose you have consented to, or as otherwise permitted or required by law.

5. Website analytics, cookies and tracking

Our website may use cookies, pixels, analytics tools and similar technologies to understand how visitors use the website, improve user experience and measure marketing performance.

These tools may collect information such as:

• pages viewed;
• time spent on the website;
• traffic source;
• device and browser information;
• general location data;
• interactions with forms, buttons or content.

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

6. Marketing communications

If you opt in to receive updates, resources or marketing from us, we may use your contact details to send relevant communications.

You can unsubscribe at any time by using the unsubscribe link in the email or contacting us directly.

We do not sell personal information to third-party advertisers.

7. Disclosure of personal information

We may disclose personal information to:

• employees, contractors and advisers who help us deliver services;
• technology, hosting, CRM, email, analytics, booking, payment and business software providers;
• professional advisers including accountants, lawyers and insurers;
• referral partners, where relevant and authorised;
• vendors or contractors involved in your engagement;
• government, regulatory or law enforcement bodies where required by law;
• parties involved in a business sale, restructure or transfer, where appropriate.

We only disclose personal information where it is reasonably necessary for our business, service delivery, legal obligations or another permitted purpose.

8. Third-party platforms

We may use third-party platforms to operate our business and deliver services. These may include tools for:

• website hosting;
• email and calendar management;
• online bookings;
• video meetings;
• CRM and project management;
• analytics and advertising;
• invoicing and accounting;
• payment processing;
• document storage;
• proposal and contract management.

These third-party providers may collect, store or process personal information in accordance with their own privacy policies and terms.

Where appropriate, you should review the privacy policies of any third-party platforms you use or interact with as part of our services.

9. Overseas disclosure

Some of our service providers, platforms, contractors or cloud systems may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy obligations.

Countries where information may be processed may include Australia, the United States, the United Kingdom, New Zealand, Canada, countries in the European Economic Area, or other locations where our service providers operate.

10. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

• access controls;
• secure cloud storage;
• password protection and authentication;
• limiting access to those who need it;
• using reputable service providers;
• maintaining business systems and security practices;
• deleting or de-identifying information when no longer required.

No method of online transmission or storage is completely secure. We cannot guarantee absolute security, but we take privacy and data protection seriously.

11. Data retention

We retain personal information for as long as reasonably necessary for the purposes set out in this Privacy Policy, including service delivery, business administration, legal, accounting, tax, insurance and compliance purposes.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted to keep it by law.

12. Accessing or correcting your information

You may request access to the personal information we hold about you.

You may also ask us to correct information you believe is inaccurate, incomplete, out of date or misleading.

To make a request, contact us using the details below. We may need to verify your identity before responding.

In some cases, we may refuse access or correction where permitted by law. If we refuse, we will provide reasons where appropriate.

13. Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve it.

Please include your name, contact details and a clear description of your concern.

We will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or your local privacy regulator, where applicable.

14. International visitors

Although we are based in Australia, our website may be accessed by visitors from other countries.

If you are located outside Australia, you acknowledge that your information may be collected, stored and processed in Australia and other countries where our service providers operate.

15. Children’s privacy

Our website and services are intended for businesses and professional users. They are not directed at children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

16. Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page with the updated date. Your continued use of our website or services after changes are published means you accept the updated Privacy Policy.

18. Contact us

For privacy questions, access requests, correction requests or complaints, please contact:

Fractional CTOs
Austech Online T/A Fractional CTOs
ABN: 82 307 630 720
Email: contact@fractionalctos.com.au
Website: fractionalctos.com.au